The Difference Between Criminal Charges in Massachusetts Superior Courts vs. District Courts
Criminal cases in district court begin with an application for a “complaint” that is filed by the police, private individual, or other organization, in the district court clerk’s office. In superior court, cases begin with an indictment (a document listing the charges) that has been returned by a grand jury. The grand jury is a group of citizens who hear evidence presented by the prosecutor. If the grand jury decides there is probable cause to believe a crime has been committed, they issue an indictment and the individual is then notified of the indictment and must appear in superior court...
Read MoreHow to Avoid Phishing Scams
What is Phishing? Phishing attacks are spoofed emails and fraudulent websites designed to fool recipients into divulging personal financial data such as credit card numbers, account usernames and passwords, social security numbers, etc. By hijacking the trusted brands of well-known banks, online retailers and credit card companies, phishers are able to convince up to 5% of recipients to respond to them. How to Avoid Phishing Scams Be suspicious of any email with urgent requests for personal financial information. Don’t use the links in an email to get to any web page, if you suspect...
Read More20 Tips for Building Your Customer Service Team
Small Business Trends, Jun 22, 2016 by Michael Guta Digital technology has had a tremendous amount of impact on the way we communicate and access information. This has given businesses great opportunities and just as many challenges in meeting the needs of consumers, especially when it comes to customer service and experience. Social media, mobile technology, instant communication, big data, analytics and machine learning are some of the many tools that make it possible to deliver highly personalized customer service, and consumers now expect this service from the companies with which they...
Read MoreRestaurant Theft: The Five Most Common Methods
Nick Arenas, March 29, 2017 Servers use these common scams and tactics to engage in restaurant theft. Restaurant employees can hurt profitability in a variety of different ways. Rarely is restaurant theft as simple as taking money from the cash register. Given that restaurants operate on incredibly narrow margins, it is important to identify and reduce the opportunities for employee theft. Here are five common ways in which dishonest employees steal from restaurant owners and customers. Fraudulent Tip Adjustment Most of us are familiar with this scam. It is as simple as adjusting tips on...
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