Stayover Audits
Whether preparing for a corporate audit or seeking a qualified, independent evaluation, Data Quest’s stayover audits will identify service weaknesses and confirm compliance to brand standards.
Whether your property is a large resort, branded hotel, independent concept or small Bed & Breakfast, Data Quest will create a tailored evaluation to meet your property’s exact service goals.
A Soup to Nuts Evaluation of Hotel Operations
Reservations Department
Valet Parking and Self-Parking
Hotel Shuttle
Bell Services
Concierge Service
Front Desk Operations
Guest Room Condition
Public Areas (Lobby, Hallways, Etc.)
Room Service
Housekeeping Department
Business Center
Fitness Center
Spa
Swimming Pool
Food & Beverage Outlets
Customer Experience (CX)
Mystery Guest Property Audits
Used by properties to evaluate customer service performance or in preparation for a corporate audit, this 1-night stay over audit focuses entirely on quality assurance and brand adherence issues. All expenses incurred while performing the audit are charged to the room, payment is made using a credit card and the property is responsible for crediting the charges once the report is accepted. The report submitted is a property-tailored check-off questionnaire with comments.
Integrity (Cash Handling Tests)
Full-Property Stayover Investigation
This type of investigation tests cash handling procedures throughout the property, including the front desk, bar operations, room service, mini bar, concierge lounge (if applicable), breakfast buffet, etc. Cash payment is issued for all purchases.