Concessions

Prevent Concessions from Being Made at the Stand

Data Quest performs Mystery Shopping Concession Audits throughout the United States at venues such as museums, zoos, aquariums, amusement parks, movie theaters, ballparks, athletic complexes and convention centers.

Specially-trained and experienced investigators (typically a team of 2-operatives working tandemly) evaluate customer experience and detect employee theft at the point of sale.

Mystery Shopping Concession Audits ensure compliance to serving procedures:

  • Proper food handling (gloves, hairnets, caps, etc.)
  • ID checking to prevent serving to minors
  • Limiting the number of alcoholic beverages sold to one person
  • Etc.

They also evaluate customer service and adherence to guidelines & training:

  • Employee courtesy & professionalism
  • Suggestive selling to add-on impulse buys
  • Up-selling to a larger size
  • Etc.

And provide details about the stand condition:

  • Cleanliness
  • Inventory Stock levels
  • Food & beverage quality
  • Pricing
  • Etc.

Plus, investigator(s) perform strategic cash transactions to uncover employee theft:

  • Exact cash purchases (cash drops)
  • Consecutive (back to back) identical purchases
  • Open drawer buys

For more information about Mystery Shopping Concessions Audits, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.

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