Why Data Quest Mystery Shopping?

We’ve Been Shopping For Better Service Since 1981

With over 3-1/2 decades of experience, Data Quest is a leading provider of Mystery Shopping services. What makes it unique in the industry is its ability to provide both Mystery Shopping (focused on Customer Service) and Integrity Spotting (focused on Employee Theft) audits.

The agency’s network of carefully screened Mystery Shoppers is comprised of individuals with diverse demographic and educational backgrounds who reside throughout the United States.

Data Quest is a licensed, fully-insured (General Liability and Worker’s Compensation coverage) and bonded private investigations agency and an active member of the MSPA-NA, the trade association representing the customer experience industry throughout North America.

 
Comprehensive & Accurate Reporting

• Quick report turnaround. Violation and union reports within 24 hours. Non-violation reports within 2-3 business days.
• Online reporting with 24/7 secure web-based dashboard access.
• Customized questionnaires to meet specific policies & brand standards.
• Narrative responses to support positive and negative findings.

• Performance standards checklist with quantitative results by department.

Data Quest’s quantitative results provide the opportunity for further analysis via graphs, charts and survey trending. Data collected during audits can be compared, contrasted and ranked over specific time periods chosen by our clients. This allows clients an easy manner in which to track data at all levels within the organization for performance feedback and coaching.

 Pricing

• Competitive, cost-effective, flat audit fees.
• No travel and/or mileage charges.
• No monthly minimums or long term commitments.
• Cancel with 30 days’ advance written notice.
• Program & volume fee discounts available.

Data Quest’s Advantages

• Nationwide coverage.
• Online reporting.
• Dedicated Account Executives.
• Competitive rates.
• No contractual obligations.
• 100% satisfaction guaranteed.

A Mystery Shopping program can be tailored for one or two locations, or for large national chains, always with personalized service and an understanding of the client’s needs.

For more information, contact (617) 437-0030 x115, Info@DataQuestLTD.com or download Data Quest’s Mystery Shopping Info Sheet.

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