We’ve Been Shopping For Better Service Since 1981.

Retail management uses Mystery Shopping for a variety of purposes, including customer experience measurement and identifying loss prevention weaknesses.

Customer Service Audits

Retail management uses Mystery Shopping audits for a variety of purposes, including:

  • Measuring customer service performance
  • Improving customer retention
  • Monitoring facility conditions
  • Supporting promotional & marketing campaigns
  • Ensuring proper point-of-sale procedures are followed, such as:
    • Under carriage checks
    • Identification of concealed merchandise

For more information about Customer Service Audits, contact (617) 437-0030 x120 or

Integrity Audits

Data Quest’s investigator performs a strategic cash transaction designed to detect instances of employee theft and dishonesty at the point of sale. Trained to carefully, yet discreetly, follow the path of a sales transaction to detect policy & procedural violations, the investigator gathers information in an unbiased manner. Intelligence gathered helps management recognize weaknesses in systems & procedures which may encourage employee dishonesty. The investigator also uncovers critical loss prevention issues, such as:

  • Cash mishandling
  • Internal theft of money and/or merchandise
  • Under-ringing sales
  • Voiding recorded sales
  • Recording “No Sales”
  • Unrecorded sales (freebies)
  • Unauthorized discounts
  • Reissuing checks and/or receipts

If cash mishandling or other serious procedural violations are detected, Data Quest will recommend actions the client may choose to pursue, including interviews and statement-taking, which the agency can conduct. At the client’s request, Data Quest can assist with prosecution and restitution procedures. Data Quest investigators are available for testimony to support their investigative findings and the agency is experienced and successful in criminal and civil proceedings.

For more information about Integrity Audits, contact (617) 437-0030 x120 or

Competitor Audits

Competitor Audits provides retail managers with critical insight about how their retail stores matches up against the competition in areas such as:

  • Pricing
  • Merchandising
  • Sales & Promotional Campaigns
  • Customer Service Performance
  • Sales Techniques
  • Staffing 
  • Store Design & Layout

For more information about Competitor Audits, contact (617) 437-0030 x120 or

For more information about Mystery Shopping audits for the retail industry, contact (617) 437-0030 x120 or