20 Tips for Building Your Customer Service Team
Small Business Trends, Jun 22, 2016 by Michael Guta Digital technology has had a tremendous amount of impact on the way we communicate and access information. This has given businesses great opportunities and just as many challenges in meeting the needs of consumers, especially when it comes to customer service and experience. Social media, mobile technology, instant communication, big data, analytics and machine learning are some of the many tools that make it possible to deliver highly personalized customer service, and consumers now expect this service from the companies with which they...
Read MoreRestaurant Theft: The Five Most Common Methods
Nick Arenas, March 29, 2017 Servers use these common scams and tactics to engage in restaurant theft. Restaurant employees can hurt profitability in a variety of different ways. Rarely is restaurant theft as simple as taking money from the cash register. Given that restaurants operate on incredibly narrow margins, it is important to identify and reduce the opportunities for employee theft. Here are five common ways in which dishonest employees steal from restaurant owners and customers. Fraudulent Tip Adjustment Most of us are familiar with this scam. It is as simple as adjusting tips on...
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